| General software support inquiry |
56 |
No scenario |
45% of all volume — biggest automation opportunity |
| Newsletters |
37 |
Covered |
Auto-archive solicitations and newsletters |
| Solicitation |
23 |
Covered |
Auto-archive solicitations and newsletters |
| Update payment information |
16 |
No scenario |
Payment topic, needs dedicated workflow |
| Pricing inquiry |
13 |
Inactive |
"Get tickets per month" exists but inactive — reactivate |
| Marketing collab |
12 |
Covered |
Affiliate marketing details |
| Verify payment method |
10 |
No scenario |
Related to payment update — bundle with above |
| Supported integrations |
10 |
No scenario |
Quick win — auto-reply with integrations list |
| features |
5 |
No scenario |
Combine with demo into one workflow |
| demo |
4 |
Inactive |
"Get company info" exists but inactive — reactivate & merge |
| Marketing churn |
2 |
No scenario |
Unsubscribe intent — low volume but high signal |
| Influencer collaboration inquiry |
2 |
No scenario |
Related to marketing collab — possibly extend that |
| Cancelation |
2 |
Partial |
Cancel order exists (orders only) — subscription churn distinct |
| Bulk order |
1 |
No scenario |
Low volume — defer unless margin is high |